AI-Enhanced Social Media Marketing

Community Management Services That Keep Your Brand Present and Responsive

Unanswered comments and ignored DMs cost you customers. Braineax manages your social media community daily, responding to your audience, building relationships, and monitoring your brand reputation so you can focus on running your business.

SERVICES

What Our Community Management Service Includes

Daily Comment and DM Management

We monitor and respond to all comments and direct messages across your social accounts every day. Responses are written in your brand voice and reviewed against your tone guidelines before being sent.

Daily monitoring of all social media comments
Direct message (DM) response within agreed turnaround times
Brand voice guidelines applied to every response
Escalation protocol for sensitive or negative feedback
Monthly engagement summary report

Brand Mention Monitoring

Your brand is being talked about in places you do not always see. We monitor mentions of your brand across social platforms, news sites, and forums so you are aware of every public conversation about your business.

Proactive Audience Engagement

Community management is not just reactive. We proactively engage with target audience content, industry conversations, and relevant hashtags to grow your visibility and build relationships with potential customers.

Targeted engagement with ideal customer profiles
Industry hashtag participation
Comment engagement on relevant partner or influencer content
Relationship-building with brand advocates
Engagement activity reporting

Let's get started

Build the Community Your Brand Deserves

Get a free social media audit. We will review your current engagement levels, response time, and community health and show you what a professionally managed community looks like.